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Complaint

Complaint.

Product Complaint According to the Consumer Protection Act, you can file a complaint about a product of your choice within 14 days of purchase. In order to file a complaint, it is necessary for you to present a purchase document (fiscal receipt, invoice), and the product itself must comply with the requirements set by the same law, ie not to be damaged, hit, worn, used, to be preserved commercial type. The product to be returned must be in its original packaging with intact labels, in the same technical condition, and complete with the accessories with which it was delivered.

To contact the service of "ADN INSTRUMENTS AND ACCESSORIES" Ltd., you can use the following phone or e-mail:

Phone: 070050507

Email: service@my-jcb.tools

You can find a standard form for exercising the right of withdrawal on the CPC website:

https://www.kzp.bg/standarten-formulyar-za-uprazhnyavane-pravo-na-otkaz-pri-online-pokupki

You - the User - have the right within 14 days to withdraw unconditionally from a distance or off-premises contract without paying any costs, except for those for delivery in case you have chosen different from the standard the cheapest way to deliver the order, as well as the cost of returning the goods back. This 14-day period starts from the date of:

Purchase of a product from our store;

Acceptance of the goods by the consumer or by a third party other than the carrier. Within 14 days after the stated desire to cancel the purchase, you should return the goods to "ADN INSTRUMENTS AND ACCESSORIES" Ltd.

The information that you must submit to us in order to fulfill your obligations, according to Art. 127, para. 2 of the CPA is:

Your name, Contact details for contacting you, Order number and date, Description, or product number to be returned, if the products are more than one. IBAN number of the bank account to which you wish to receive the amount. Once your complaint is approved, we will refund all payments we have received from you without delay and no later than 14 days from the day we are notified of your decision, and you owe only the cost of returning the goods.

The value of the returned goods is paid to the bank account specified by you. ADN INSTRUMENTS AND ACCESSORIES Ltd. offers its own warranty and post-warranty service of all products, and you can contact us for advice, additional information, or any other questions related to the products of JCB Power Tools.